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Get help understanding student aid
Nothing you send here goes anywhere near an actual FAFSA or loan account — this is just a question to us.
1
You send your question
Tell us what stage you're at and what's confusing — a term, an award letter line, a repayment option.
2
We reply by email
You'll get a plain-English answer and, where relevant, a link to the exact official page that applies to you.
3
You take it from there
Any actual FAFSA filing, award appeal, or loan action happens directly with your school or servicer — we point you there, we don't do it for you.
We do not publish an email address, so this form is the fastest route to a person. We cannot answer questions about your personal financial situation or tell you whether you qualify for anything.